The 1997 Manual / Section 6

Top Ten Marketing Promotions

From the PizzaSMARTS Database Marketing Manual, updated January 1, 1997. Download the full PDF.

On this page
  1. Top Ten Marketing Promotions
  2. Promotion #1: New Customer Welcome Kit
  3. Promotion #2: Fading Customer Rescue Card
  4. Promotion #3: Magnetic Postcard Mailer
  5. Promotion #4: Classic Non-Customer Postcard
  6. Promotion #5: Scratch’N’ Win
  7. Promotion #6: Message in a Bottle
  8. Promotion #7: Holiday Greeting Cards
  9. Promotion #8: Lunch Money
  10. Promotion #9: Customized Letter Containing Check
  11. Promotion #10: 4 Color Menu and Coupon Mailer
  12. The 7 Ways to Sell More Pizza
  13. Offers Cooked Up For Each Customer Type
™

Strategic Marketing & Response Tracking Service

a service of GREEN ADVERTISING SERVICES

605 Edison St.
Oxford, MS 38655

601-234-5481
FAX 601-234-0665

smarts@pizzasmarts.com

http://www.pizzasmarts.com

Top Ten Marketing Promotions

  • Promotion #1New Customer Welcome Kit
  • Promotion #2Fading Customer Rescue Card
  • Promotion #3Magnetic Postcard Mailer
  • Promotion #4Classic Non-Customer Postcard
  • Promotion #5Scratch’N Win
  • Promotion #6Message in a Bottle
  • Promotion #7Holiday Greeting Cards
  • Promotion #8Lunch Money
  • Promotion #9Customized Letter Containing Check
  • Promotion #104 Color Menu & Coupon Mailer

PROMOTION #1NEW CUSTOMER WELCOME KIT

An Ongoing Monthly Mailing Program

Sample New Customer Welcome Kit envelopes for Domino’s Pizza and a Papa John’s New Customer Valu Pak

The New Customer Welcome Kit goes to every customer who is identified as a brand new customer. The Welcome Kit tells the new customer that there are many worthwhile menu items to select from (just in case the customer didn’t like what he ordered).

Coupons are used to highlight the most important selling points of your business. Now you can give your “first-time customers” the attention this fickle group of customers needs to come back for a second time.

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

48¢Per Piece

PROMOTION #2FADING CUSTOMER RESCUE CARD

Sample Steak-Out fading customer rescue card: “It’s been days… weeks… months…” with a cobwebbed delivery man, and a $3.00 OFF comment card

C-RESCUE: Don’t let your lost “C” customer get away! Each month a life line can be thrown to those customers the PIZZA SMARTS system identifies as “the most likely to secede”. The dollar effectiveness of C-Rescue can be calculated each month by comparing dollar cost with the improved rescue rate. C-Rescue allows you to do more than just worry about lost customers. C-Rescue provides 4 benefits:

  1. It improves your customer rescue rate.
  2. It provides you with information from your dissatisfied customers.
  3. It identifies non-existent addresses that are a result of entry errors.
  4. Gives the customer the message that you value him as a customer.

C-Rescue gets its name from the PIZZA SMARTS “C” customer which is the customer who ordered 3 months ago but not again. Your customized C-Rescue system can mail a satisfaction questionnaire to all fading (C) customers each month. The questionnaire can be returned by the fading customer for $3 or $3 off the customer’s next order, or if he is not interested in buying a pizza, he can drop it in the mail and it will be returned to you by the PIZZA SMARTS Business Return System.

The C-Rescue system is your chance to get feedback ... and retrieve nearly lost customers.

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

50¢Per Piece

PROMOTION #3MAGNETIC POSTCARD MAILER

Here’s the PIZZA SMARTS way to get your coupons in front of your customers . . . A refrigerator coupon magnet from your store! These high quality coupon magnet mailers feature your logo and telephone number, plus four valuable coupons. Once the coupons are redeemed, your customers are left with the magnet, containing your logo and phone number, attached to their refrigerator.

The PIZZA SMARTS coupon magnet mailer is the perfect way to build sales and create valuable top of mind awareness.

Magnetic postcard template: chef with pizza, “Your Name Here / Your Address and Phone Number”, four perforated coupons; top two inches of card has magnet backing; choice of 3 4-color templates

New technology makes it possible. Promotional information is applied directly onto this flexible one-piece magnet card creating a cost efficient postcard magnet. Mailing address and indecia are printed on back of card making this the first one piece magnet mailer and making this all-time favorite customer mailing very, very affordable.

Dimensions:  31/2” x 5”, 8 point card stock

Jumbo Size Magnetic Mailer Available:
4” x 10” on 8 point card stock.
Add 5¢ to cost.

4 Color Quality

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

46¢Per Piece

PROMOTION #4CLASSIC NON-CUSTOMER POSTCARD

Sample non-customer postcard: plain address side with “Store Phone Number & Expiration Date” arrow, and a Papa John’s $3 off reverse side, “The Perfect Deal on the Perfect Pizza”

It may not look like much . . . but that’s exactly why it works!

In those markets where your non-customers continue to recognize and then reject your marketing messages, use this card.

The front of the card, which is first seen by your prospect does not reveal who the card is from.

Only after turning the card over does the prospect realize who the marketing is from, and only after he gets your very clear message.

Great way to reach the hard-core non-customer. If $3 off doesn’t get him to try you, offer him $5 off.

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

32¢Per Piece

PROMOTION #5SCRATCH’N’ WIN

Sample scratch cards: Tony’s Pizza “Play the Pizza Maker” game card and a German “Rubbel Sofort Gewinne” Pizza Mann card

A SCRATCH’N WIN promotion is the PIZZA SMARTS way to build an exciting in-store or delivery promotion. This time-tested promotional tool will be a big draw to your store ... and PIZZA SMARTS is pleased to offer you a very cost effective and flexible Scratch’n Win game format. These eye-catching scratch’ win cards are four color with a special scratch area located at the bottom of each card. Your customers will enjoy this promotion and you’ll love how cost effective it is to implement.

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

36¢Per Piece

PROMOTION #6MESSAGE IN A BOTTLE

Bottle mailer containing a note: “How about some delicious hot pizza for lunch today? Large 2-Topping Pizza $9.99 — Tony’s”

Wouldn’t it be exciting to find a message in a bottle? Well, here’s your ance to bring this excitement to your customers when they find a bottle in their mail box with your message contained inside. Imagine the attention this unique mailer will generate within the businesses you’re targeting. Message in a Bottle is the PIZZA SMARTS promotion for catching the attention of the hard to reach customers and businesses in your trading area.

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

$2Per Piece

PROMOTION #7HOLIDAY GREETING CARDS

Everyone loves to receive holiday greeting cards, especially when there’s a valuable coupon included. PIZZA SMARTS has developed a series of attention getting greeting cards designed to deliver your message and a coupon. You can choose from CHRISTMAS, VALENTINES and HALLOWEEN. The PIZZA SMARTS Greeting Cards feature a festive two color design and are ready for mailing. This next holiday, send your customers a warm greeting and a valuable coupon.

Did we miss a holiday that’s important to your trading area? Allow us to give you a quote on a custom card.

Sample holiday cards: a stocking card “Just in time for the holidays…” and a “Season’s Greetings from Domino’s Pizza” card with Santa delivering pizza

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

38¢Per Piece

PROMOTION #8LUNCH MONEY

Sample Lunch Money one-dollar coupon bill for Steve’s Place Pizza: “We deliver to your office for lunch, really! 387-3663, 143 Third St.”

Everyone could use an extra dollar for lunch ...
or dinner! Here’s the PIZZA SMARTS way to get promotional dollars in the hands of customers and prospective customers. LUNCH MONEY looks like real dollars, but they can only be redeemed at your locations. Each LUNCH MONEY packet contains ten (10) one dollar coupons to be used any way you see fit. All the redemption information is contained on the back of each Lunch Buck so you can customize it’s use. Use them as in-store handouts, box stuffers or door hangers. They’re perfect handouts when you’re visiting businesses in your trading area.

LUNCH BUCKS are slightly smaller than a real one dollar bill and are printed green on the cover and one color on the reverse side.

ESTIMATE FOR BUDGET

This book is not intended to be mailed.

40¢Per Piece

PROMOTION #9CUSTOMIZED LETTER CONTAINING CHECK

You’ve gotten them in the mail yourself. A check from AT&T, from gas card company.

A recent article in Direct Mail Industry Publication reported on a study showing that this marketing tool is currently the most effective response device. Why not test this offer on a group of hard-core non-customers? What is their breaking point? $4? $7? Who can resist cashing a check?

Sample “Check Enclosed” window envelope from Sal Sanquinetti, 23 Yeast Main St., Oxford, MS

Please note:  Advance planning and quantity of order will affect actual piece price.

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

48¢Per Piece

PROMOTION #104 COLOR MENU AND COUPON MAILER

If they can smell it . . . you can sell it. Although they’ll only smell printer’s ink, a good 4 color picture of a pizza can trigger hunger pangs just as if they were walking past your store.

Why would so much money go into 4 color mailing and inserts if this strategy didn’t work?

4 color is a different way to hit customers. it’s visual, emotional, primal. 4 color art menu works great with customers who already like you. It will increase their purchase frequency. If director towards non-customers, it will free them to see you in a new light.

Three halftone food photographs of pizzas

ESTIMATE FOR BUDGET

All costs, including printing, mailing, postage

40¢Per Piece

The 7 Ways to Sell More Pizza

If at first you don’t succeed-Try another approach

When designing your ad remember that there are more ways to sell more Pizza than just the regular “Here are some coupons -Please buy from us” approach.

Quality:
Promote your superior quality. Nutrition Brochure. 4 color ads make mouths water.
Variety:
Promote different menu items and choices. Baskin Robbins 31 flavors approach instead of just chocolate or vanilla.
Delivery:
Only store with 29 Minute delivery. Quick solution to hunger. You’re too busy to wait! Leave the driving to us.
Carryout:
Save time and money. Be in control of the purchase. It’s on your way home. Be a hero when you go home.
Personality:
Show manager’s or owner’s photograph. Create empathy with the customer. Let them think of your business as a place they’re welcome as a friend. Don’t let your business just be a logo. Since you are a service business, remember that nothing personifies service like a person. “I guarantee your satisfaction”.
Deal:
Make them an offer they can’t refuse. An offer that captures their imagination. An offer they help create by multiple choice response or scratch off participation. Fun sounding prices. Ridiculous sales events.
Premium:
Free coke with purchase. Drinking glasses. Football. T-Shirt. Candy Bar. Box of Cereal. Squeeze bottle free with purchase.

Offers Cooked Up For Each Customer Type

For Customers - Light and Moderate Offers:

(both the great customer who always buys and the good customer who sometimes buys)

COUPON OFFERS

3 Cokes for 99 Cents
Free Onions
Free Green Peppers
Premium with purchase
2 free cokes w/any pizza
Any free item coupon
Dinner for 2 and for 4
$3.00 off any 2 pizza

NON-COUPON OFFERS

Domino’s Pizza Nutrition Brochure
Thank-You Card from Manager
Refrigerator magnet with phone number
“What-a-week” special mailing
Yes/No Postcard
Special promotion of lunch, premium items, or the ExtravaganZZa

For Fading Customers - Heavy Offers

(used to buy)

COUPON OFFERS

Dough-book
$2.00/$3.00 off any pizza
6-pack Coke with any pizza
Expirable fast or free delivery coupon (Maybe we didn’t make it last time and that’s why he is a fading customer. If that is true, then he may think he has a good chance to winning the bet)

NON-COUPON OFFERS

Earn $2.00/$3.00 coupon by filling out survey
An offer that guarantees satisfaction or double money back (They may be a fading customer because they felt gypped on their last pizza.)

For Non-Customers - Very Heavy Offers

(he doesn’t buy)

COUPON OFFERS

$200 to $5.00 off coupons depending on how many tries you’ve made on customer.
A letter with a $5.00 gift certificate in it.

NON-COUPON OFFERS

Earn $5.00 coupon by answering survey
Nutrition Brochure